Refund policy

Refunds and Returns Policy

We want you to be happy with your purchase. If there is a problem with your order, please contact us at hello@thegayfarmersvodka.com.au so we can help.

Nothing in this policy limits your rights under the Australian Consumer Law.

Damaged, faulty or incorrect products

Please inspect your order as soon as it arrives.

If a product is damaged in transit, faulty, leaking, or different from what you ordered, contact us as soon as possible at hello@thegayfarmersvodka.com.au

Please include:

Your name and order number
A description of the problem
Clear photographs of the product and its packaging

Please keep the product and packaging until we have reviewed your claim. Do not return or dispose of the product unless we ask you to do so.

Where required under the Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, refund or reimbursement of reasonable return postage costs.

Change-of-mind returns

We accept change-of-mind return requests made within 30 days of delivery, provided that:

The bottle is unopened and its seal remains intact
The product is unused and in its original packaging
The product is in a condition suitable for resale
You provide your receipt or other proof of purchase

For health and safety reasons, we cannot accept a change-of-mind return for alcohol that has been opened, consumed, tampered with or damaged after delivery.

Customers are responsible for the cost and safe transport of change-of-mind returns. Original delivery charges are not refundable unless required by law.

Please contact us before returning an item. Products returned without prior approval may not be accepted.

Approved returns must be sent to:

The Gay Farmer’s Vodka

540 Traralgon-Balook Road, CALLIGNEE VIC 3844, Australia

Product quality concerns

If you believe there is a quality issue with a product after opening it, please stop consuming it and contact us at hello@thegayfarmersvodka.com.au .

Please provide your order number, a description of the issue and, where possible, photographs showing the bottle, label and batch details. Keep the bottle and its remaining contents until we advise you what to do next.

We will assess the issue and provide an appropriate remedy where required under the Australian Consumer Law.

Sale items

Sale or promotional items are not eligible for change-of-mind returns unless otherwise stated.

However, sale and promotional items remain covered by the consumer guarantees provided under the Australian Consumer Law.

Gift cards

Gift cards cannot be returned or exchanged for cash, except where required by law.

Exchanges

We do not offer direct exchanges for change-of-mind purchases. Once an approved return has been received and processed, you may place a new order for your preferred product.

If you received a faulty, damaged or incorrect product, please contact us so we can arrange the appropriate remedy.

Refunds

We will let you know when your return or claim has been assessed.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed your refund, please contact us at hello@thegayfarmersvodka.com.au